HOW DO I REPLACE MY DEBIT CARD OR CHECKS? • Call your bank. The bank will tell you how to replace your card or checks.
• If you keep papers in a bank safety deposit box, you should ask if the boxes are unharmed. • If you do not know how to contact your bank or credit union, call the FDIC at (877) 275-3342 for contact information.
HOW DO I REPLACE MY CREDIT CARD? • Call the bank that issued the card to get a new one. • Call your credit card company if your credit card was not issued by your bank. • Major credit card companies include: • American Express: (800) 528-4800 , www.americanexpress.com • Discover: (800) 347-2683 , www.discover.com • MasterCard: (800) 627-8372 , www.mastercard.us/ • VISA: (800) 847-2911 , www.usa.visa.com
• You may want to call the bank or your credit card company even if you do not need a new card. • Many banks and credit card companies are waiving certain fees and payments due to disasters.
HOW DO I REPLACE A BIRTH OR DEATH CERTIFICATE OR MARRIAGE LICENSE? • You can go to your local courthouse or the Harris County Health Department (if in that county). • You also can apply online at txapps.texas.gov/tolapp/ovra/index.htm for vital records, including:
• birth certificate or verification • death certificate or verification
• marriage verification • divorce verification • To request these records from other states, visit the National Center for Health Statistics website at www.cdc.gov/nchs/w2w.htm .
WHAT ELSE MAY ASSIST IN PROVIDING PROOF OF IDENTITY? • Passport • Certificate of citizenship or naturalization • Birth certificate • Social Security card • Employer ID card
• School ID card or other school records • Marriage license or divorce record • Military ID • Adoption record
• Life insurance policy • Health insurance card
BAKER BOTTS HARVEY CRISIS RESPONSE GUIDE
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